They must be doing something right! Falling Sky opened their 3rd restaurant and public house this week in the basement of the EMU on the U of O campus. Almost a year ago, Rob Cohen with Falling Sky came to me and told me that they had won the bid to open another location in this space. He has the Oracle Micros e7 at the other two locations and loves the stability and simplicity of the product. The Pizzeria was a new concept though so we wanted to make sure to explore the options and make sure we found the right fit.
After looking at the requirements on the software side, we settled on the Oracle Micros 3700. The features that pushed us to that product were the pizza ordering module (and reporting) and the kitchen display capabilities. We spent a significant amount of time discussing how a pizza concept is such a challenge in Point of Sale because of the half and halves, different crusts, sizes, toppings, sauces and the amount of menu customization that the patrons expect.
Our implementation specialist Kevin Schulman handled the project. Fresh off the heels of his installation for the Stone Fire pizza concept at LCC, we thought he would be best suited. Kevin installed 3 workstations at the counter, where customers form a single line and go to whichever register is open next (like at Jerry’s Home Improvement). Another workstation serves as an order entry point for the bartender to add additional rounds to open tabs.
Two (soon to be 3) kitchen display systems (KDS) serve as the order output in the kitchen. This allows them to see reports of how long a ticket takes from being sent to the kitchen until completion. The KDS also allows them to color code their items, so a priced modification shows in red, salads show in green etc. The KDS monitors are wall mounted so they are up and out of the way, with a wireless keypad used to indicate when orders are complete.