Table service centers around the complete guest experience!
While with a counter service, delivery, or fast food concept the quality of product and price are the main factors for the guest. While these are still important in table service, much more weight is placed on the guest experience. Among other things, this includes getting the food out quickly and accurately as well as making sure the wait staff is tending to the tables as needed. Our technologies can help solve both of these challenges (and many more!) to help make sure your guests have a great experience leading to rave reviews to their friends and on social media.
Consider the following scenario with a traditional (stationary) point of sale workstation: A server is working a few tables that arrived around the same time. As those tables are ready to place their orders, one of two things happen:
- The server goes to whichever table they figure should get to order first. They take that tables order, walk to the point of sale, and then enter that order. Then they return to the next table, take the order, and walk back to the workstation and enter that order. The order is essentially being entered twice (once in writing on the notepad and another at the point of sale workstation). Then there is the walking to and from the terminal that takes more time, all of which takes away from time they could be using to check up on other guests. Finally, the first order is entered maybe 5 or 10 minutes before the second order. The second table sees that first order come out of the kitchen and may be a little upset that they arrived at the same time, yet received their food significantly later.
- The second way of handling this would be to write down the first tables order, move to the next table and write down their order, move to the next table and write down their order, and then enter them all into the point of sale at once. Again this is problematic but for different reasons. In this case, the server is now monopolizing that terminal with their order and nobody else can use it during that time. Also, they are spending a significant amount of time at the workstation and not checking on their guests. Finally, the kitchen is getting slammed with all those orders at once when they could have been starting on the first while the second and third were being entered.
Cutting Edge Technology
Our range of 1080p HD security cameras provide you with high resolution and true Infrared for low lux level scenarios. Our Cameras are available in various styles, lenses and Megapixel options. User-friendly recording and post-event playback are easy when paired with a high quality NVR. (network video recorder) Emerald’s HD security Surveillance Systems provide you with incredible quality surveillance footage. The true 1080p resolution enables you to zoom into small elements on screen and still maintaining video integrity. We also carry an excellent range of analog DVR’s (digital video recorder) at a slightly lower cost.
Our Hybrid NVR’s allow you to integrate analog cameras with digital cameras. These Hybrid NVR’s give you the capability to expand your surveillance system with modern Hi Definition IP cameras, without replacing your entire system. This solution saves substantial costs by using your existing cameras and only replacing them with IP cameras as your budget allows.
Access Your Video From Smart Phone, Tablet, Mac, or PC
Our HD NVR’s & DVR’s all have remote viewing capabilities. This feature allows you to view live video on your phone, laptop or PC from anywhere in the world with internet access. Remote access gives you the peace of mind that business is operating smoothly whether you’re there or not.
POS Integration Providing a Unified Security Platform for Loss Prevention
Monitor video footage that is tied to POS transactions to rapidly detect suspicious transactions and possible fraud. Easily search the recorded transactions using keywords such as No Sale, Void or Gift Card Sale to detect employee theft.
Fisheye Cameras With De-Warping Technology
Using the latest technology you can capture images from every corner of a particular location and eliminate blind spots with a single camera. Fish eye Cameras offer several technological benefits including a wider area of coverage with no blind spots, fewer cameras and infrastructure required to monitor your business, retrospective tracking and total situational awareness. Using fisheye cameras with de-warping technology can enhance your security while providing cost savings.