Oracle Hospitality
RES 3700

Table service centers around the complete guest experience!

While with a counter service, delivery, or fast food concept the quality of product and price are the main factors for the guest. While these are still important in table service, much more weight is placed on the guest experience. Among other things, this includes getting the food out quickly and accurately as well as making sure the wait staff is tending to the tables as needed. Our technologies can help solve both of these challenges (and many more!) to help make sure your guests have a great experience leading to rave reviews to their friends and on social media.

Consider the following scenario with a traditional (stationary) point of sale workstation: A server is working a few tables that arrived around the same time. As those tables are ready to place their orders, one of two things happen:

  1. The server goes to whichever table they figure should get to order first. They take that tables order, walk to the point of sale, and then enter that order. Then they return to the next table, take the order, and walk back to the workstation and enter that order. The order is essentially being entered twice (once in writing on the notepad and another at the point of sale workstation). Then there is the walking to and from the terminal that takes more time, all of which takes away from time they could be using to check up on other guests. Finally, the first order is entered maybe 5 or 10 minutes before the second order. The second table sees that first order come out of the kitchen and may be a little upset that they arrived at the same time, yet received their food significantly later.

  2. The second way of handling this would be to write down the first tables order, move to the next table and write down their order, move to the next table and write down their order, and then enter them all into the point of sale at once. Again this is problematic but for different reasons. In this case, the server is now monopolizing that terminal with their order and nobody else can use it during that time. Also, they are spending a significant amount of time at the workstation and not checking on their guests. Finally, the kitchen is getting slammed with all those orders at once when they could have been starting on the first while the second and third were being entered.

Unquestionably the Best in Restaurant Point of Sale

Whether you are an independent restaurant or an international chain, full service, counter service, or a combination, the MICROS 3700 Point-of-Sale (POS) System adapts to your way of doing business in ways no other system can. When security, data integrity, easy software deployment, and real-time business intelligence top your list of POS requirements, the MICROS 3700 is your solution.

As part of MICROS RES, our complete suite of integrated solutions for every level of your business, MICROS 3700 is a comprehensive POS system that is both powerful and flexible. MICROS 3700 is helping operations become more efficient and more profitable because it gives you instant access to the information you need to be successful.

Your Guests Will Enjoy the Benefits

  • Restaurant View screen that provides a realistic floor plan with up-to-the-minute oversight of current operations
  • Color-coded icons to monitor table status, indicating which guests need attention
  • MICROS Kitchen Display System (KDS) displays real-time information for managing order preparation
  • Integrated JTECH pagers to track current activity, ensuring that guests are seated promptly, orders are served quickly, and managers are alerted to potential bottle-necks in the operation
  • Integrated MICROS Kiosk solution that reduces labor costs and improves customer service through interactive order entry
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Your Staff Will Appreciate It

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  • An enhanced graphical user interface that is easy to learn and easy to use
  • Superior touchscreen technology with a range of user-friendly features
  • Screen layouts that are easily customized to fit the current operation
  • Real-time training options that walk new employees through the ordering process, using training prompts and graphical teaching aids

React Faster with Better and More Secure Data

  • Adapts to the way you run your business
  • Provides the information you need to efficiently manage your business and improve your bottom line
  • Uses an integrated database to put a wealth of information at your fingertips for reporting and analysis
  • Ensures that secure data is available when needed, both at the restaurant-level and at the regional and corporate levels

Flexible, in Your Restaurant and Across the Globe

  • Adapts to a mixed service environment (e.g., Tables Service Restaurant and Delivery or Curb-side Service)
  • Scalable from small, single-terminal sites to multi revenue center operations
  • Provides multi=language support, including double-byte characters
  • Supports multiple currencies, including the EURO
  • Adjusts to country-specific tax systems, including the complex tax jurisdictions used in all U.S. municipalities and throughout the international community
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Back Office Tools that Address Your Operations Efficiency and Profitability

  • Adapts to the way you run your business
  • Provides the information you need to efficiently manage your business and improve your bottom line
  • Uses an integrated database to put a wealth of information at your fingertips for reporting and analysis
  • Ensures that secure data is available when needed, both at the restaurant-level and at the regional and corporate levels
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Immediate Visibility into Profit Impacting Situations

  • Discreetly monitors essential operational and situational issues such as long ticket times, VIP arrival, and employees approaching overtime
  • Increase Loss Prevention such as voids, no sales, and zero balance transactions, through monitoring these key indicators

Open Architecture That Grows With Your Needs

  • Designed to run on Microsoft Windows 7 Professional, Microsoft Windows 8.1 Professionsal, Microsoft Windows 10 Professional, and Microsoft Server 2008 R2
  • Provides high performance and flexibility, easily integrating with OPOS (and UPOS) compliant peripheral hardware including printers, cash drawers, and pole displays
  • System grows as your operation grows, allowing you to add workstations, new stores, and applications easily
  • Maintenance-free, relational database from Sybase, a leading provider of embedded database solutions for high-volume, transaction-oriented environments.