At a glance it might appear that the barista and small café environment would be simple from a technology standpoint. Nothing could be further from the truth. With razor thin margins and small average transactions every penny added and every penny saved counts. Here’s how we can help:
Coffee Shops & Cafes
With minimum wage on the rapid rise, labor cost is becoming even more of a concern. We can provide you the tools needed to address this:
Labor Reporting: Save money by using labor management tools. View labor to sales ratios in real time on-site or remotely via smart phone apps and browser based reporting. View aggregated data for sales, labor dollars, labor hours and labor percentage by hour so you can make sure you are scheduling your employees properly throughout the day.
Labor Management and Security: With our surveillance system integration, search the word “clock” and view each time an employee punches in or out to make sure it’s them. Even take a picture at each time clock entry with our MobileBytes iPad solution. Force your employees to adhere to the schedule by integrating with a labor management system like Hot Schedules or Time Forge.
Kiosks: Keep your employees making food and beverages and minimize their time taking orders by implementing a self-service kiosk. Easy to use screens, voice instructions and images of your product all provide a self-service experience that your customers will love.We can even suggest upcharges along the way to help increase your average ticket total.
Did you know that on average, customers who are members of a loyalty program spend twice as much, visit 4 times more, and refer 2-4 friends per month! Give your customers an app they can use to track their loyalty progress. Lookup customers by phone number, name, or customer number (barcode) and do away with those old cardboard punch cards. Drive sales by encouraging your best customers to visit more often.
Bring in new customers by providing the ability to purchase and track gift cards. Use gift cards across multiple locations or a single site. Do away with the old (and difficult to control) hand written gift certificates and start processing gift cards through a point of sale solution. If you aren’t selling gift cards right now, you are missing out on a huge opportunity to bring in new customers and increase revenue.
You know how many coffee beans you go through because you sign the check to the vendor each week, but do you know how much you sell? Most people think “yes” but without a quality point of sale solution that is correctly programmed it is impossible to know for sure. Unless you are the only one processing every transaction that is.
We program your system so that you make sure to maintain your target margins. How often do your customers order an extra shot of espresso? If your staff forgets, or purposefully doesn’t charge for that it can add up quickly. Our systems can force the operators through the steps to add these upcharges and even encourage upcharges along the way. This helps you increase your average ticket.
Implementing beverage control will force your staff to select a drink for each customer on the ticket (or choose “no drink” / “water” if they didn’t order a drink). This helps your staff remember to ring in those coffees and teas that they pour for your customers. A couple of coffees a day can really add up!
Save on Paper and Supplies
Go paperless by giving your guests the ability to email themselves receipts. Do away with the barista or kitchen order printers and do a display instead. Thermal paper, bonded paper and ribbons can add up and most people don’t care for a receipt these days anyway. Lower costs by reducing the need for these supplies.
You probably sell multiple sizes of your beverages. Maybe 12 ounce, 16 ounce and 20 ounce drinks for example. Each of these is priced differently of course, and also has a different ingredient cost. For this reason it’s important to be able to report on these separately. For the purpose of engineering your menu though, you need to be able to see them totaled as well so you can see which drinks are popular and which ones don’t need to be on the menu any more. We customize your report to fit these types of needs and more that are specific to your industry.
Not only do we help get you this actionable information, but we help you get it anywhere. View real time data on your smart phone or tablet to make decisions on the fly based on accurate and up to date information. Get sales reports emailed nightly or weekly on a scheduled basis to you and your managers. View analytics via an easy to use web interface from any browser anywhere.
Collecting data through a point of sale system is great, but it’s useless if you can’t have it delivered to you in a useful manner that can help you make the right decisions.
Our Coffee Shops & Cafe’s
And many, many more…..
Ask us today how technology can help your coffee shop or cafe decrease costs and increase profit!