September 1, 2017
The Emerald sales team just got back from RSPA RetailNOW 2017 in sunny Las Vegas Nevada. RSPA is always enjoyable as it allows us at Emerald Business Systems to connect with fellow dealers, industry partners and form new relationships with companies that can enhance & strengthen the core services and systems that we provide to you our customers. We have come back from the show refreshed and encouraged about the new technologies that were shown. These new technologies were focused on substantially improving the customer order flow and enhancing the dining experience. These technologies will allow us to provide new solutions that will cut labor costs and increase revenue.
MobileBytes Self Service Kiosk
One Major highlight for us was the MobileBytes Self-Order Kiosk app. The deceptively simple kiosk software prompts customers through the ordering process with ease. The customer is able to pay via credit card right on the kiosk or notify the cashier that a cash payment is due at the front counter. Kiosk’s are a way of cutting labor costs and enhancing your customers order experience by reducing lines and making their order process an interactive experience.
“At the end of the day, we’re bringing powerful technology to restaurants of any size, and helping them improve their bottom lines,” says Dan Calderone, MobileBytes CEO. “You don’t have to be a large, national chain to be able to afford the benefits of kiosk ordering.”
Cutting edge pay-at-the-table solution that adds tremendous value and enhances your customers dining experience
*Integrates with Micros, MobilBytes & Restaurant Manger.
*Supports table splits, split checks and multiple tender types including cash payments on your phone
*Tip handling covers mandatory gratuity, additional gratuity and gratuity on splits
For more information on Payment Logistics Pay-At-Table solution check out their website at https://paymentlogistics.com/
Decreasing order times and pay at the table technologies were big focuses of RSPA this year. We will have a lot of new technology on our demo floor to show you so feel free to stop by the office so we can demonstrate how these new technologies can enhance your restaurant, add to the bottom line and cut costs.
June 22, 2016
They must be doing something right! Falling Sky opened their 3rd restaurant and public house this week in the basement of the EMU on the U of O campus. Almost a year ago, Rob Cohen with Falling Sky came to me and told me that they had won the bid to open another location in this space. He has the Oracle Micros e7 at the other two locations and loves the stability and simplicity of the product. The Pizzeria was a new concept though so we wanted to make sure to explore the options and make sure we found the right fit.
After looking at the requirements on the software side, we settled on the Oracle Micros 3700. The features that pushed us to that product were the pizza ordering module (and reporting) and the kitchen display capabilities. We spent a significant amount of time discussing how a pizza concept is such a challenge in Point of Sale because of the half and halves, different crusts, sizes, toppings, sauces and the amount of menu customization that the patrons expect.
Our implementation specialist Kevin Schulman handled the project. Fresh off the heels of his installation for the Stone Fire pizza concept at LCC, we thought he would be best suited. Kevin installed 3 workstations at the counter, where customers form a single line and go to whichever register is open next (like at Jerry’s Home Improvement). Another workstation serves as an order entry point for the bartender to add additional rounds to open tabs.
Two (soon to be 3) kitchen display systems (KDS) serve as the order output in the kitchen. This allows them to see reports of how long a ticket takes from being sent to the kitchen until completion. The KDS also allows them to color code their items, so a priced modification shows in red, salads show in green etc. The KDS monitors are wall mounted so they are up and out of the way, with a wireless keypad used to indicate when orders are complete.